Your privacy is not merely a legal obligation to us — it is a trust you place in us, and we are committed to upholding it with full responsibility.
Every decision made within our systems prioritizes the protection of your personal information.
All your personal and financial data is protected with 256-bit SSL encryption. Your information is never stored in plain text and is only accessible by authorized systems.
9koi has never and will never sell, rent, or trade your personal information to any third party for marketing or commercial purposes without your consent.
You have the right to access, correct, or request deletion of your personal data at any time. Our privacy team is ready to help you manage your personal information.
Your data is stored in data centres protected both physically and digitally, with automatic backups and strict access controls. Only authorised personnel may access the data storage systems.
Should any security incident involving your data occur, 9koi will notify you immediately and take all necessary recovery steps without delay.
9koi's Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data security standards, ensuring you are protected under current legislation.
Welcome to the 9koi Privacy Policy. This document explains how 9koi ("we", "Platform") collects, uses, stores, and protects your personal information when you use our platform at 9koi.live or the related mobile app.
We understand that privacy is a sensitive matter and you have the right to know exactly how your data is managed. This policy is written in plain language so you can truly understand your rights without having to interpret complex legal jargon.
This Privacy Policy is to be read together with Terms and Conditions as well as Responsible Gaming Policy By using the 9koi platform, you agree to this Privacy Policy.
9koi collects various types of information depending on how you interact with our platform. Below are the categories of information we collect:
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Registration form, KYC process |
| Contact Information | Email address, phone number, residential address | Registration, profile updates |
| Financial Information | Payment methods, transaction records, deposit history | Financial activity on the platform |
| Usage Data | Games played, session duration, login frequency | Automated activity on the platform |
| Device & Technical Data | IP address, device type, web browser, operating system | Automatic technical logs |
We only collect information that is strictly necessary to provide our services. We do not collect sensitive information such as biometric data, medical records, or religious information unless required by law.
The information we collect is used for the following purposes:
Our commitment: We do not use your data for any purpose other than those stated here. All data processing is carried out on a valid legal basis.
9koi does not sell or trade your personal information. However, in certain situations, we may share your information with the following parties:
All third parties handling your data are required to comply with data protection standards equivalent to this Privacy Policy. We conduct regular security reviews of all our service providers.
Important: 9koi will never share your information with advertisers, data brokers, or any third party for commercial purposes without your explicit consent.
The 9koi platform uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can control or disable cookies through your web browser settings. However, disabling essential cookies may affect certain platform functions.
9koi continuously invests in security infrastructure to ensure your data remains protected at all times. The security measures we implement include:
While no system can guarantee 100% security, we employ industry-leading measures and continuously update our defenses against the latest threats.
We only retain your personal data for as long as necessary to fulfil the original purpose of collection or as required by law.
Once the retention period expires, your data will be securely deleted or anonymized so that it can no longer be associated with you.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our own policy, you have the following rights regarding your personal data:
Requesting a copy of the personal data we hold about you.
Requesting correction of inaccurate or incomplete data.
Requesting deletion of your data subject to legal obligations.
Objecting to the processing of your data for direct marketing purposes.
Requesting restrictions on the processing of your data under certain circumstances.
Receiving your data in a structured, machine-readable format.
To exercise any of these rights, contact our privacy team via the support email. We will process your request within 30 business days.
The 9koi platform is exclusively for users aged 18 and above. We do not knowingly collect, store, or process personal data from minors.
If we discover that personal data of a minor has been collected inadvertently, we will take immediate steps to delete that information from our systems and terminate the associated account.
If you believe that a minor has registered on our platform, please contact us immediately at [email protected] so that we can take the appropriate action.
The 9koi platform may contain links to third-party websites in certain contexts, such as game providers or payment services. Once you leave our platform, this Privacy Policy no longer applies.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit. If you have any doubts, contact us and we will help clarify.
9koi reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.
When there are significant changes, we will:
We encourage you to review this Privacy Policy periodically. Continued use of the 9koi platform following any changes means you accept the updated policy.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, our privacy team is ready to assist.
We aim to respond to all privacy-related enquiries within 5 working days. For requests that require identity verification, please provide your account information when contacting us.