Terms and Conditions – 9koi Platform Usage Guide

1 Acceptance of Terms

Welcome to 9koi. This Terms and Conditions document ("Terms") is a binding agreement between you ("User") and 9koi ("Platform", "us"). By accessing, registering for, or using any part of the 9koi platform — including the website, mobile app, and related services — you confirm that you have read, understood, and agree to be bound by all Terms set out in this document.

If you do not agree with any part of these Terms, please stop using the platform immediately. Continued use following any amendment to these Terms will be considered acceptance of those changes.

2 Eligibility & Registration

To register for and use the 9koi platform, you must meet the following requirements:

• At least 18 years old on the date of registration.
• Not be subject to any court order or legal restriction that prohibits you from using services of this nature.
• Registering under your own name and not on behalf of another individual.
• Not have had a previous 9koi account suspended or terminated due to a violation.
• Providing accurate, truthful, and complete information during the registration process.

9koi reserves the right to request proof of identity at any time to verify user eligibility. Failure to comply with verification requests may result in account suspension until the verification process is completed.

3 Account Management

Each user is only permitted to hold one (1) active account at any one time. Registering multiple accounts by the same individual — whether using a different name, email address, phone number, or payment method — is a serious violation of these Terms.

You are fully responsible for:

• The confidentiality of your account password and login credentials.
• All activity that takes place within your account, including any transactions made.
• Notifying 9koi immediately if you suspect any unauthorised access to your account.

9koi will not be held responsible for any losses arising from your failure to keep your login credentials secure. Please use a strong password and never share your account information with anyone.

4 Deposit & Withdrawal

9koi supports a variety of local payment methods for the convenience of Malaysian players. All deposits are processed securely using the latest encryption technology.

• Minimum deposit and withdrawal limit depends on the selected payment method and is subject to change from time to time.
• All transactions are processed in Malaysian Ringgit (MYR).
• Withdrawals will be processed to the same payment method used for your original deposit for security purposes.
• Withdrawal processing times depend on the selected payment method and are typically completed within the timeframe stated on the platform's payment page.
• 9koi reserves the right to temporarily hold withdrawals for security review and identity verification (KYC) purposes when required.

5 Bonus & Promotions

9koi offers a variety of bonuses and promotions from time to time to reward our loyal players. All promotional offers are subject to specific terms stated alongside the respective offer.

• Each bonus is subject to wagering requirement that must be met before bonus funds can be converted to cash.
• Bonuses may only be claimed once per offer unless otherwise stated.
• 9koi reserves the right to forfeit any bonus if there is evidence of misuse, fraud, or exploitation of the promotional system.
• Bonuses are non-transferable between accounts and cannot be converted into any other form.
• In the event of a conflict between general terms and the specific terms of a promotion, the specific terms of that promotion shall prevail.

For the latest information on available promotions, please visit the Promotions us.

6 Game Rules

All games available on the 9koi platform use a Random Number Generator (RNG) that has been independently certified to ensure the fairness of every game round. Game results are final and cannot be disputed once a round is completed.

• Players are responsible for understanding the rules of each game before playing.
• Any winnings resulting from a technical error or system disruption will be reviewed, and 9koi reserves the right to void the relevant transactions.
• Minimum and maximum betting limits for each game are as displayed in the game interface.
• 9koi reserves the right to suspend or remove any game from the platform without prior notice.

7 Security & Identity Verification (KYC)

As part of our commitment to platform security and compliance with industry standards, 9koi implements a Know Your Customer (KYC) process for all accounts.

You may be required to submit the following documents:

• A copy of a valid identity card (MyKad) or passport.
• Proof of current address (bank statement or utility bill not older than 3 months).
• Additional documents relating to the payment method used, if required.

KYC verification is required before withdrawals exceeding certain limits can be processed. All submitted information is handled securely and confidentially in accordance with Privacy Policy us.

8 User Conduct

All 9koi users are expected to conduct themselves in a respectful and responsible manner. The following activities are strictly prohibited on our platform:

• Use of offensive language, threats, or harassment toward other users or support staff.
• Any attempt to hack, disrupt, or compromise the platform's infrastructure.
• Use of third-party software, bots, or automated scripts for gameplay or to gain an unfair advantage.
• Fraud, identity impersonation, or submission of false information.
• Any activity related to money laundering or financing of illegal activities.
• Sharing or reselling account access to another party.

9koi reserves the right to take immediate action, including suspending or terminating the account of any user found to be in violation of any of the above rules.

9 Account Suspension & Termination

9koi reserves the right to suspend or terminate a user's account at any time for reasonable cause, including but not limited to:

• Violation of any part of these Terms and Conditions.
• Suspected fraud or unauthorized activity.
• Failure to submit the requested KYC documents within the stipulated timeframe.
• Accounts that have been inactive beyond the period stated in our inactive account policy.

If your account is terminated due to a violation, 9koi reserves the right to hold the account balance pending investigation. If the investigation confirms no fraudulent activity, the valid fund balance will be returned to you via an appropriate method.

Users may also close their own account at any time by contacting our support team. All valid fund balances will be processed for withdrawal once the account closure is complete.

10 Responsible Gaming

9koi takes problem gambling seriously. We provide a range of tools to help users manage their gaming experience:

• Deposit Limit: Set daily, weekly, or monthly deposit limits based on your budget.
• Play Time Limit: Monitor and limit your play time.
• Temporary Break: Temporarily suspend access to your account.
• Self-Exclusion: Choose to exclude yourself from the platform for an extended period.

If you or someone you know is experiencing gambling-related issues, please seek help immediately. For more information on available support resources, visit the Responsible Gaming us.

11 Liability Limit

To the extent permitted by applicable law, 9koi shall not be liable for:

• Any financial losses incurred as a result of gaming activity on our platform.
• Service disruptions caused by factors beyond our control, including internet outages, power failures, or force majeure events.
• Losses arising from third-party use of the platform using your login credentials.
• Any indirect, consequential, or special damages arising from the use of or inability to use our platform.

9koi's maximum total liability to you under any circumstance shall not exceed the total amount you have deposited in the 30 days prior to the relevant claim.

12 Amendments to Terms

9koi reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Any changes take effect immediately upon being posted on this platform.

We will endeavour to notify users of significant changes via in-platform notifications or registered email. However, it remains your responsibility to review these Terms periodically to ensure you are aware of the latest version.

13 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, our team is ready to assist. Please contact us through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the platform.
• FAQ: Visit the FAQ for answers to common questions.

We aim to respond to all enquiries in a timely manner. For issues requiring identity verification, please have your account information ready when contacting the support team.